We implemented this change, as we found it was much more difficult for our team to sanitize between guests when our occupancy level and machine availability were both limited to 50%. One change, as you mentioned, was opening all games on the casino floor. We are certainly still learning and have had to make some adjustments since reopening to ensure the safest environment possible for our guests and team members. We are grateful for the overwhelming support from our guests that have visited since our reopening on May 5th and for the understanding from many as we navigate these unprecedented times.

Thank you for being our guest and sharing your important feedback, which we will use as a tool for our improvement. Such a horrific example of a professional business stance on respecting the health and welfare of their visitors/customers. I have talked to several other people who have visited the casino in the past couple days and they all felt the same. It was so bad that I am going to be contacting the governor's office to file a complaint. There were absolutely no measures taken for social distancing and/or cleaning machines and very few people had on masks. I am here to tell you that it was anything but clean doors and areas around machines were actually filthy. They stated they would be enforing social distancing by turning every other machine off, that they would be having the machines cleaned as soon as someone left a machine, that there would be hand sanitizers everywhere, and that masks were required, etcetera.

They posted in the news that they were going to take extra measures to insure their customers safety during these dangerous and highly contagious times.

I went out to northern quest casino this week to check it out since it's been closed for 6 weeks.

Northern quest casino theater